Terms and Conditions – FoodBao POS

Welcome to FoodBao POS, a service provided by FoodBao Tech Solutions. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Account and Registration
   • Each food stall client must create a valid account to access FoodBao POS.
   • Clients must provide accurate business and contact information.
   • Each account is intended for use by the registered stall only. Sharing credentials is prohibited.
2. Subscription and Access
   • FoodBao POS operates on a subscription basis: 30, 60, 90, or 365 days.
   • Subscription activates after successful payment via Razorpay.
   • Expired subscriptions must be renewed to continue using the service.
3. E-Invoicing Compliance
   • FoodBao Tech Solutions complies with Malaysia's e-Invoice regulations. We will issue an e-Invoice to merchants for the subscription service provided by FoodBao POS.
   • Merchants (food stalls/hawkers) are responsible for complying with all applicable tax laws, including the issuance of e-Invoices to their customers for the sale of goods or services. FoodBao POS may provide tools or integration to assist with this process; however, the obligation to report and issue e-Invoices rests with the merchant.
4. Payment Terms
   • Payments are processed through Razorpay.
   • As part of our system, payments can be automatically transferred to sub-merchants (hawkers/stall accounts).
   • Subscription fees are non-refundable once activated, except in cases of failed or duplicate transactions.
   • Sub-Merchant Transaction Fees: If you subscribe as a sub-merchant using the Razorpay payment gateway, FoodBao POS will charge a 0.05% maintenance fee per transaction on top of the standard transaction fees below.
   • Transaction Fee Schedule (in MYR):
     • Local Debit/Prepaid Card: 2.4% of the transaction value.
     • Local Credit Card: 2.4% of the transaction value.
     • Foreign Card: 3.3% of the transaction value.
     • FPX & DuitNow Pay: 1.5% of the transaction amount (min RM1). DuitNow Pay fee will be communicated separately once available.
     • Touch’nGo Digital: 1.5% of the transaction value (min RM0.05).
     • Grabpay, Boost, Mpay: 1.5% of the transaction value (min RM0.05).
     • Instant Payout: RM0.10 for transactions ≤ RM5,000.00; RM0.60 for transactions > RM5,000.00.
     • ShopBack Pay: 1.5% of the transaction value (min RM0.05).
     • Atome: 6% per transaction; 1% per refunded amount for any refund made.
     • 6/12/18/24 months - VIS, Public Bank EPP, Hong Leong Bank EPP: Not Applicable.
     Notes:

     1. The use of the ATOME Buy-Now-Pay-Later Service (“Atome Service”) is subject to the terms and conditions published at https://www.atome.my/en-my/terms-of-service.
     2. Any setup fees, annual subscription fees, or other one-time charges are non-refundable unless required by law or due to specific circumstances outlined in our policy.
     3. Settlement will be credited to your bank account in T+2, except for ATOME Buy-Now-Pay-Later services, where the settlement will be in T+4.
     4. In the case of any chargebacks, Curlec will recover the chargeback amount plus a processing fee of RM10 from you.
5. User Responsibilities
   • Maintain the confidentiality of login credentials.
   • Use the system only for lawful purposes.
   • FoodBao Tech Solutions is not liable for losses arising from mismanagement or misuse of the system.
6. Termination
   • FoodBao Tech Solutions may suspend or terminate accounts for policy violations.
   • Access will be revoked for non-payment or abuse of the system.
7. Limitation of Liability
   • FoodBao POS is provided “as-is.”
   • FoodBao Tech Solutions is not responsible for indirect, incidental, or consequential losses.

Privacy Policy – FoodBao POS

At FoodBao Tech Solutions, your privacy is important. This policy explains how we collect, use, and protect your information when you use FoodBao POS.

1. Information We Collect
   • Account Information: Name, email, business name, and contact details.
   • Usage Data: Menu setup, sales records, and subscription activity.
   • Payment Data: Processed via Razorpay; we do not store card details.
2. How We Use Your Information
   • To provide and improve FoodBao POS services.
   • To process payments and manage subscriptions.
   • For customer support and communication.
3. Sharing and Disclosure
   • We only share information with Razorpay for payment processing.
   • We do not sell or trade your data with third parties.
4. Data Security
   • We implement standard encryption, secure storage, and access control.
5. Your Rights
   • Access, correct, or request deletion of your personal data.
   • Contact support@[yourdomain].com for privacy requests.

Refund Policy – FoodBao POS

• Subscription fees are non-refundable once the service period begins.
• Refunds may be issued for failed transactions or duplicate payments, as verified by our support team.
• Refunds are processed via Razorpay according to FoodBao Tech Solutions's policies.
• Any extensions or partial refunds are at the sole discretion of FoodBao Tech Solutions.

About Us – FoodBao POS

FoodBao Tech Solutions is committed to empowering food stall owners with a modern, easy-to-use POS system.

• Innovative technology for food service management.
• Trusted by restaurants and food businesses nationwide.
• Committed to quality, security, and customer satisfaction.

Contact Us

For any inquiries or support, please contact us:

• Company: FoodBao Tech Solutions
• Co. Reg: NS0312891-K
• Email: multicoms@gmail.com
• Phone: +60164429383
• Person: Vincent Tan
• Address:
  345 Jalan BPJ 2/11, Sec 2,
  Bandar Puteri Jaya, 08000
  Sungai Petani, Kedah. Malaysia

Product Page

Extend your system access with our flexible Top Up Credit packages. Choose the plan that best fits your business needs and enjoy uninterrupted access to FoodBao's powerful features.

All top up credits are instantly applied to your account, ensuring continuous access to all FoodBao features. For custom plans or enterprise solutions, please contact our sales team.